Privacy Policy

Pools Plus of the Carolinas

At Pools Plus of the Carolinas, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and communications.

Information We Collect
We collect personal information that you voluntarily provide to us when you:• Fill out a form on our website
• Request a quote or service
• Contact us by phone, email, or SMS
• Opt in to receive SMS communications

The personal information we collect may include:
• Name
• Email address
• Phone number
• Address
• Project details or service requests
• Any other information you choose to provide

How We Process and Use Your Information
We use your information to:
• Respond to your inquiries and service requests
• Provide quotes and project updates
• Send appointment reminders and service notifications
• Send billing or account related communications
• Communicate via SMS only if you have provided consent

We retain personal information only as long as necessary to provide services, maintain business records, and comply with legal obligations.

SMS Communications and Consent
If you provide consent to receive SMS messages from Pools Plus of the Carolinas, you may receive text messages related to:
• Appointment reminders
• Project updates
• Service notifications
• Billing or account updates

Message frequency varies depending on service activity.
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Message and data rates may apply depending on your mobile carrier.
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You may opt out of SMS messaging at any time by replying STOP to any message.
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For assistance, reply HELP or contact us directly at 843-293-9515.

SMS Data Non-Sharing Statement
SMS opt-in data and phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.

When and With Whom We Share Personal Information
We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted service providers that help us operate our business (such as CRM platforms, communication providers, or payment processors). These providers are only permitted to use your information to perform services on our behalf and not for marketing purposes.

Data Security
We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or alteration.

Your Rights
You have the right to:
• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of personal data when legally permissible

To make a request, please contact us using the information below.

Changes to This Privacy Policy
Pools Plus of the Carolinas reserves the right to update this Privacy Policy at any time. Any updates will be posted on this page, and we encourage you to review it periodically.

Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
Pools Plus of the Carolinas
Phone: 843-293-9515